FCC Support Services is a key component for customers to maximize the
return on their investment within three main areas:
• HELP DESK SUPPORT
• DATA AND SYSTEM ADMINISTRATION SERVICES (DBA)
• MANAGED HOSTING SERVICES
The vast network of clients and consultants
keep FCC on the leading edge of technologies.
FCC collaborative culture places the collective knowledge of all FCC professionals at the customer's disposal.
Customer support needs vary from month to month. With FCC support time can be utilized for a variety of different business needs – as support requirements grow or shrink, FCC works with customers to structure the optimal contract.
COST AND RISK REDUCTION
A dedicated Service Delivery Manager is
assigned to each account. This single point of
contact can be used for budgetary reporting,
consultations, escalation management and
delivery management.The FCC Service Delivery
Manager is a trusted partner that helps their
customer proactively manage their
FCC support allows customers to control and
reduce ongoing Total Cost of ownership, control
and reduce support costs, enjoy guaranteed service
levels, reduce operational risk of dependency on
individuals, and reduce the need for in-house
training or knowledge.
Interference and radio frequency issues are identified
to develop a detailed plan that provides a wireless
architecture providing optimal coverage, signal strength,
and throughput. In today's BYOD world, don't be
caught without a strong network - assess to determine
best channel plans and AP placement.
Improves reliability, scalability, performance, and
optimization of IT environments while aligning
solutions to meet customer needs.
Assess if a network is vulnerable to attack, if the defenses
are sufficient, and which defenses could be compromised
with our Certified Ethical Hackers. Penetration tests can be
performed on network devices or wireless networks to
determine areas that need to be remediated before a
malicious hacker can take advantage of the weaknesses.
BACKUP & RECOVERY
Using Veeam, ArcServe, or the software of your choice,
ensure that your backup continuity and disaster recovery
strategy is sound with our backup and recovery services.
Our experts have worked in-field and throughout disasters
to bring real-world knowledge to ensure that full
continuity and replication of your data.
Strong security should never be left to chance, so
use our network of advanced managed security
services to ensure that your networks are being
monitored up to 24x7 for full data safety. Choose
from a variety of approaches and SLA's for a
custom solution built to fit your needs with threat
intelligence, incident response, monitoring, and
alerting options to choose from.